Accenture IDC infobrief: Using AIOps and Cognitive Patterns to Optimize Operations

Accenture IDC infobrief: Using AIOps and Cognitive Patterns to Optimize Operations

ServiceNow
Published by: Research Desk Released: Jan 30, 2020

A well-executed AIOps strategy can help deliver high-performance business outcomes through agility and speed to innovation. With IT Operations struggling with increasing service complexity and rising customer expectations, businesses are challenged to automate processes and drive faster time to resolution. AIOps can lead to service ticket reduction, faster mean time to repair (MTTR) and service availability improvement, all which optimize operational processes.