Analysis of banking live customer service requests from an AI perspective

Analysis of banking live customer service requests from an AI perspective

AB Finn
Published by: Research Desk Released: Oct 15, 2020

Each year, banks invest billions of dollars in digital customer experiences, with the objective of enticing more customers to engage digitally for all their banking needs. Among the desired benefits are lower cost of service for the bank, and faster resolution and service delivery for the customer. It’s a win-win situation, with operational efficiency and scale going hand in hand with improved customer (or credit union member) satisfaction.