Did you know that 41% of consumers see no value in interacting with chatbots?
While there are no doubts about AI’s ability to scale customer interactions and save costs, lack of an outcome-driven strategy and poor implementation can often hinder the benefits that you can gain from it. Download this guide to understand
- The right way to implement AI across the customer journey
- Use cases for AI in predictive service and self-service
- Using AI to assist service reps in real-time
- Pitfalls to avoid while implementing AI