Key Components of a Customer Centric Contact Center

Key Components of a Customer Centric Contact Center

Upland Software
Published by: Research Desk Released: Feb 17, 2021

Did you knock your 2020 contact center KPIs out of the park? For many of us, 2020 has been a 12-month curve ball that none of us saw coming. An overnight shift to remote workforces, unprecedented call volumes, lost customer face time, and a state of constant change and ambiguity means many contact centers have struck out when it comes to delivering fast and efficient customer service. So how can organizations turn things around and get contact center performance back on track for 2021?

Watch this webinar with Keith Berg, General Manager for Contact Center Productivity at Upland Software, and Chris Stieber, Solutions Consultant for Upland Software where we’ll discuss new opportunities to ignite agent productivity, delight your customers, and excel in our new-world realities.

You’ll gain insights into…
  • How to perform a contact center health check, and what the outcomes mean for the year ahead
  • Critical components of an agile and responsive contact center strategy
  • The tools, technologies, and reporting mechanisms you need in place to make the best business decisions for 2021

Now is the time to set your agents up for success and ensure your contact center is a homerun in the year ahead.